🧾 Froco Refund & Cancellation Policy
🔄 Order Cancellation Policy
| Scenario | Details | Refund Type | Timeline |
|---|
| User Cancellation | Cancellation or attempted cancellation is considered a breach of Terms and is subject to Froco approval | Coupon / Credit / Cashback / Promo Code | As per approval |
| Non-Froco Reason Cancellation | If cancellation is due to customer fault or external reason not attributable to Froco | Coupon / Promo Code only | As per terms |
| Fraudulent Transaction | Suspected fraud activity by user | Order cancelled by Froco | Refund (if applicable) within 72 hours |
| Violation of Terms | If transaction violates Froco policies | Order cancelled | Refund (if applicable) within 72 hours |
| Product Unavailability | Item out of stock after order placed | Order cancelled | Refund within 72 hours |
| Technical / Logistics Issues | Errors, delivery failure, system issues | Order cancelled | Refund within 72 hours |
| Pricing / Info Errors | Wrong price/specs due to technical or seller error | Order cancelled | Refund via credits/coupons |
| Suspicious Users | Fraud or misuse detected | Access restricted / orders cancelled | No guarantee of refund |
💰 Refund Policy
| Condition | Eligibility | Refund Method | Notes |
|---|
| Delivered Orders | ❌ Not refundable | Not applicable | Final sale |
| Damaged / Defective / Expired | ✅ Eligible | Refund / Replacement / Exchange | Proof required (image/video) |
| Wrong Product Delivered | ✅ Eligible | Refund / Replacement | Subject to verification |
| Product Policy Allows Return | ✅ Eligible | As per product-specific policy | Must follow timeline |
| Customer Fault (Wrong Address, No Response) | ❌ Not eligible | No refund | Includes delivery failures |
| Digital Products (Gift Cards, Vouchers) | ❌ Not eligible | No refund | Contact issuer directly |
⏱ Refund Processing
| Payment Mode | Refund Method | Timeline |
|---|
| Online Payments (UPI/Card/Net Banking) | Original source OR Coupon/Credit | Within 7 working days |
| Cash on Delivery (COD) | Promo Code only | Valid for 30 days |
| Optional Coupon Refund | User can choose coupon instead of bank refund | As per terms |
| Credit/Cashback Reflection | Based on bank processing time | Varies |
Need help?
Contact us at {support@fashioncollectionz.com} for questions related to refunds and returns.
