Thank you, for using Froco. For your information: “Froco Grocery is a Part of Fashion Collectionz Founder Kapil Sharma”, is a company incorporated under the Companies Act, 2013 with its registered office at Vasai, 401202 Maharashtra (hereinafter referred as “We”/ “Froco”/ “Us”/ “Our”). For abundant clarity, Froco and/ or the trademark “Froco” The terms and conditions/ terms of use (“Terms”) governing the Froco Platform (defined later) and the Services (defined later) follow:
Acceptance of terms
These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Froco’s website www.grocery.fashioncollectionz.com (“Site”) and/or any related mobile or software applications (collectively referred to as, “Froco Platform”) including but not limited to the services offered by Froco via the Froco Platform or otherwise (“Services”).Your use/ access of the Froco Platform shall be governed by these Terms and the Privacy Policy of Froco as available at https://Grocery.fashioncollectionz.com/privacy (“Privacy Policy”). By accessing the Froco Platform and/ or undertaking any sale-purchase transaction, you agree to be bound by the Terms including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the Froco Platform and acknowledge that it constitutes an agreement between you and Froco. You may not access the Froco Platform and use the Services if you do not accept the Terms or are unable to be bound by the Terms/ the Privacy Policy. These Terms may be updated from time to time by Froco without notice. It is therefore strongly recommended that you review these Terms, as available on the Froco Platform, each time you access and/or use the Froco Platform. In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the Froco Platform, these Terms will prevail. The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the Froco Platform at any point in time. Should you need any clarifications regarding the Terms, please do write to us at support@fashioncollectionz.com
Services Overview
Froco Platform is a platform for users/ consumers to transact with sellers/ service providers offering products/services for sale/ supply through the Froco Platform. Products/ services may be listed or offered for sale/ supply on the Froco Platform by Froco, its affiliates or third parties (“Third Party Sellers”) (such third party products/ services offered by Third Party Sellers shall hereinafter be referred to as “Third Party Offerings”). For abundant clarity, with respect to the Third Party Offerings, Froco does not provide any services to users other than providing the Froco Platform as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing. Services on the Froco Platform are available to only select geographies in India. Froco is not and cannot be a party to any transaction between you and the Third Party Sellers (which shall be a bipartite arrangement between you and the Third Party Seller), neither does Froco have any control or influence over the Third Party Offerings. Froco does not make any representation or warranties with respect to the Third Party Offerings, including relating to quality, suitability, merchantability and fitness for any purpose nor does Froco implicitly or explicitly support or endorse the sale/ supply or purchase of any such products/ services on the Froco Platform. Froco therefore disclaims all warranties and liabilities associated with any Third Party Offerings on the Froco Platform.
Eligibility
Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvent etc. are not eligible to use/access the Froco Platform. However, if you are a minor, i.e. under the age of 18 years, you may use/access the Froco Platform under the supervision of an adult parent or legal guardian “competent to contract” who agrees to be bound by these Terms. You are however prohibited (even under supervision) from purchasing any product(s) which is for adult consumption or the sale of which to minors is prohibited, including any tobacco products. Froco Platform is intended to be a platform for end-consumers desirous of purchasing product(s)/availing services for domestic / self-consumption. If you are a retailer, institution, wholesaler or any other business to business user, you are not eligible to use the Froco Platform. In order to determine compliance with eligibility criteria, Froco uses inter alia algorithms and/or pre-determined criteria-based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine user of the Froco Platform, please contact us for assistance. If you are using the Froco Platform on behalf of any person/ entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person/ entity. Further, you and such person/ entity agree to be jointly and severally liable for compliance and indemnify us for violations of these Terms.
Account & Registration Obligations
All users must register and log in for placing orders on the Froco Platform. You must keep your account and registration details current and correct for all communications related to your purchases from the Froco Platform. By agreeing to the Terms, you agree to receive promotional, transactional or other communications, and newsletters from Froco and its group companies/ affiliates. You can opt out from such communications and/or newsletters by using the opt out options as available in such communications. You can also change your notification preferences as available in your profile section of Froco Platform. When you access and use the Froco Platform, Froco may collect your personally identifiable information, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) preferences and information about the pages on the Froco Platform you visit/access, the links you click on the Froco Platform, the number of times you access a particular page/feature. We may also collect information pertaining to the transactions you undertake on the Froco Platform including financial information, and any other such information as may be required to provide you with services and to administer the Froco Platform. Personal data and identifiable Information so collected will be subject to Froco’s Privacy Policy. By registering your mobile number with us, you provide your consent to be contacted by us or through a third party service provider via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery or customer support related updates or for other correspondence as may be required in due course of provision of our Services.
Limited Licence & Access
Subject to the provisions set out in these Terms, Froco grants you a personal, limited, non-exclusive, non-transferable and revocable license to access (for personal use only) the Froco Platform and avail the Services, only as expressly permitted in these Terms in a lawful manner. Provided that you shall not download (other than page caching) or modify any portion thereof, except with express prior written consent of Froco. Such limited license does not include/permit any resale or commercial use of the Froco Platform or its contents; any collection, use or derivative use of the Froco Platform, its contents, any product listings, descriptions, or prices; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools. You hereby agree and undertake not to use, create, host, display, upload, modify, publish, transmit, update or share any information/ content/ Comments/ message/ language/ document/ Synthetically Generated Information (including pursuant to gifting services/ printing services/ orders to be delivered to someone else-third party recipients/ messages to be delivered along with the order) (whether in writing or otherwise while communicating on the Froco Platform including but not limited to communicating with our support agents or delivery partners/ service providers, through any medium) which (“Prohibited Content”): 1. Are in violation of these Terms. 2. Belongs to another person and to which you do not have any right or full rights; 3. Is harmful, threatening, abusive including child sexual abuse material, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, problematic, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, non-consensual intimate imagery, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise offensive, objectionable, menacing, inappropriate or unlawful in any manner whatever; 4. Contains material that violates the standards of the Services; 5. Accuses others of illegal activity, or describes physical confrontations; 6. Attempts to impersonate another person or entity and/or falsely depicts or portrays a real person or event in a manner likely to deceive others about their identity, actions, or statements; 7. Disguises or attempts to disguise the origin of your messages, content, including but not limited to by: (a) submitting your content under a false name or false pretences; or (b) disguising or attempting to disguise the IP address from which your content is submitted; 8. Harms minors in any way; 9. Infringes any patent, trademark, copyright or another proprietary/intellectual property right; 10. Violates any applicable law including the Bharatiya Nyaya Sanhita, 2023, Protection of Children from Sexual Offences Act, 2012 and/ or may result in a civil/ criminal liability; 11. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; 12. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; 13. Is misleading or known to be false in any way; and/ or 14. Constitutes an inauthentic or knowingly erroneous review; 15. Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest; 16. Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials. 17. Asserts or implies that Comments are in any way sponsored or endorsed by Us; 18. Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services; 19. Hacks or accesses without permission our proprietary or confidential records, records of another User(s), or those of anyone else; 20. Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement); 21. Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services; 22. Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services; 23. Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services; 24. Collects, discloses, accesses, or stores personal information about other persons/ Customers of the Services; 25. Is posted by a bot; 26. Results in the creation of a false document or electronic record; 27. Attempts to do any of the foregoing. You acknowledge that Froco has no obligation to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body. Any and all liability arising out of or relating to violation of these Terms including in relation to the aforesaid information/ content/ message is your sole and absolute responsibility, and not of Froco. Froco Platform or any portion of the Froco Platform may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Froco. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Froco Platform or of Froco and/or its group companies/ affiliates without the express prior written consent of Froco. You may not use any meta tags or any other “hidden text” utilizing Froco’s name or trademarks without the express prior written consent of Froco. You shall not attempt to gain unauthorized access to any portion or feature of the Froco Platform, or any other systems or networks connected to the Froco Platform or to any server, computer, network, or to any of the services offered on or through the Froco Platform, by hacking, ‘password mining’ or any other illegitimate means. Any unauthorized use shall automatically terminate the permission or license granted by Froco determined at Froco’s sole discretion.
Advertising
Part of the website may contain advertising information or promotional material or other material submitted to Froco by third parties (including brands) or customers. Responsibility for ensuring that material submitted for inclusion on the Froco Platform complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers (other than Froco) found on or through the Froco Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Froco will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Froco Platform. For any information related to a charitable campaign (“Charitable Campaign”) sent to customers and/or displayed on the Froco Platform where customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, Froco is not involved in any manner in the collection or utilisation of funds collected pursuant to the Charitable Campaign. For Charitable Campaigns where the customers have an option to contribute via the Froco Platform, Froco operates purely as a technology platform facilitating collection of contributions on behalf of the charitable organisation. Froco is not involved in any manner in the collection (except acting as a facilitator) or utilisation of funds collected pursuant to the any Charitable Campaign. Froco does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and the customers are advised to do an independent verification, including accepting the terms and conditions of the relevant charitable organisation, before taking any action in this regard. Any such contribution is purely voluntary. The relevant charitable organisation shall be solely responsible for ass aspects of the contribution, including issuance of contribution certificates, if any. As part of the advertising/ marketing/ visibility campaigns, third parties including brands/ advertisers / sponsors may run banners/ sampling schemes/ contests/ flyers/ freebies distribution/ other such promotional campaigns on/ via the Froco Platform/ Froco. Notwithstanding anything to the contrary, You agree that to the fullest extent permitted under law, Froco shall not have any liability in relation to such campaigns (including contests/ contest rewards), which shall be a bipartite arrangement between you and the third parties, including with respect to fulfilment of obligations as specified thereunder. Participation in such campaigns, accessing any embedded third party link, scanning codes and/ or availing services pursuant to such campaigns shall be at your own risk and additionally, be governed by the terms and conditions of the campaigns and of the relevant third parties. Froco makes no representation or warranty of any kind, either express or implied, with respect to such campaigns (including contest / contest rewards). The third parties shall be solely responsible for fulfilment thereto.
Disclaimers
You acknowledge and agree that the Froco Platform and the Services are provided “as is” and “as available” and that your use of the Froco Platform and the Services shall be at your sole risk. To the fullest extent permitted by applicable law, Froco, its group companies, affiliates, and their respective directors, employees, officers, agents and representatives (“Froco Parties”) disclaim all warranties, express or implied, in connection with the Froco Platform and the Services and your use of them. To the fullest extent permitted by applicable law, Froco make no warranties or representations that the Froco Platform and the Services have been and will be provided with accuracy or completeness of the content and assume no responsibility for any (i) errors, mistakes, or inaccuracies of content on the Froco Platform or the Services, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the the Froco Platform and the Services, (iii) any unauthorized access to or use of Froco servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the Froco Platform, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the the Froco Platform or through the actions of any third party, (vi) any loss of your data or content from the Froco Platform and/or (vii) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the the Froco Platform. Any material downloaded or otherwise obtained through the use of the Froco Platform is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material. The Froco Parties will not be a party to or in any way be responsible for monitoring any transaction between you and third party providers of products or services/ Third Party Sellers. You are solely responsible for all of your communications and interactions with other customers of the Services and the Froco Platform and with other persons with whom you communicate or interact as a result of your use of the Services and the Froco Platform. No advice or information, whether oral or written, obtained by you from Froco or through or from the Services and the Froco Platform shall create any warranty, if not expressly stated in the terms. Unless you have been expressly authorized to do so in writing by Froco, you agree that in using the Services and the Froco Platform, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos. You acknowledge and undertake that you are using your best and prudent judgement before entering into any transactions. Froco makes best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, as the same are representative, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer/ display screen. To the fullest extent permissible under applicable law, Froco does not make any representation or warranties in respect of the products/ services (including digital goods) available on the Froco Platform nor does Froco implicitly or explicitly support or endorse the sale or purchase of any such products/ services on the Froco Platform, including relating to availability, usability, redemption or acceptance of such products on any other platform. Froco accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Froco Platform or otherwise. To clarify, the terms and conditions of the Third-Party Sellers/ issuer/ brand of products (including digital goods such as software/ gift cards/ vouchers) shall apply to you in addition to these Terms. Froco does not have any control over the merchantability and fitness of any product/ service for a particular purpose and is not responsible for damages or delays on account of products which are out of stock or unavailable. Froco makes no warranties or covenants, on behalf of any third party.
Delivery Partners
We facilitate delivery of orders placed on the Froco Platform through independent contractors, i.e. delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of Froco/ its affiliates/Third Party Sellers, and they are purely associated with Froco/ its affiliates/ Third Party Sellers as independent service providers on a principal-to-principal basis and are not exclusively bound by Froco/its affiliates/ Third Party Sellers to provide delivery services at any given point. To clarify, there exists no principal – agent relation between Froco/ its affiliates/ Third Party Sellers and the delivery partner, and as such, Froco /its affiliates/ Third Party Sellers, in no case whatsoever, can be held liable for the act(s)/ omission(s) of the delivery partner. You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/ platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the Froco Platform and otherwise limit your access to the Froco Platform at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/ compensation claimed by any delivery partner, shall be to your account entirely.
Customer Comments, Reviews, Ratings
“Comments” will include (but is not limited to) reviews, feedback, images, photos, audio, video, location data, nearby places, and all other forms of information including any ‘Synthetically Generated Information’ (which inter-alia includes any audio, video, or images artificially created or altered to appear real) or data, your comments, content that you upload, share or transmit to, in connection with the Services/ goods/ services, such as likes, ratings, messages, chat communication, profile information, or any other materials that you share over the Froco Platform or otherwise, publicly display or displayed in your account profile. All Comments shared, disclosed, submitted, published or offered on the Froco Platform or otherwise disclosed, published, submitted or offered in connection with use of the Froco Platform/Services shall be and remain the property of Froco. In consideration of availing the Services on the Froco Platform and by submitting your Comments, you hereby irrevocably grant the Froco Parties a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use/ publish/ display the Comments and all intellectual property rights therein for any purpose including advertisements and marketing. By “use” we mean use, copy, display, distribute, translate, reformat, publish, share, incorporate into advertisements/ marketing and other works, analyse, promote, commercialize, create derivative works, and in the case of third party services, allow users and others to do the same. You grant us the right to use the name or username that you submit in connection with Comment(s). You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Comments brought against Froco or its Customers, any third party services and their users. In case you are uploading audio/ videos/ photos/ images as part of the Comments, you shall at all times ensure the following: It should be clear and focused, relevant to the product/ service which is being reviewed and clicked directly by you. It should not contain any Prohibited Content / any promotional content. Froco will be entitled to use, reproduce, disclose, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction. Froco is and shall be under no obligation to: (a) maintain any Comments in confidence; or (b) pay compensation for any Comments or use of any Comments; or (c) respond to any Comments. You agree that any Comments will not violate the Terms or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You hereby confirm that you will be solely responsible for your Comments and hereby confirm that your Comments does not contain any personal, confidential, secretive or any proprietary information of yourself or of any third party. You further agree that no Comments will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. You agree not to upload and/ or submit any Comments that falls within the parameters of Prohibited Content. Froco reserves the right to monitor, not publish, and/or remove any Comments submitted on the Froco Platform. You hereby grant Froco the right to use names, that you submit in connection with any Comments along with the Comments with no obligation of confidentiality with respect to such Comments. Froco shall be free to use the Comments on an unrestricted basis. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Froco Parties against all claims, loss and liabilities resulting from any Comments you submit. You agree and confirm that you are the sole author of, own, or otherwise control all of the rights of your Comments or have been granted explicit permission from the rights holder to submit the Comments, the Comments are not copied from or based in whole or in part on any other content, work, or website neither is your Comment submitted via the use of any automated process such as a script bot, use of your Comment(s) by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Comment is truthful and accurate; and your Comment does not violate the or any applicable laws. In addition to the abovementioned, if your Comment(s) is a review, the same reflects an actual experience that you had. You hereby confirm that you were not paid or otherwise remunerated in connection with your authoring or posting of the Comment and neither you had no financial, competitive, or other personal incentive to author or post a Comment that was not a fair expression of your honest opinion. You assume all risks associated with your Comment, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in your Comment that makes you personally identifiable. While We reserve the right to remove Comment(s), we do not control actions or reviews posted by our customer(s) and do not guarantee the accuracy, integrity or quality of any Comment/ content. You acknowledge and agree that Comment posted by customer(s) and any and all liability arising from such content is the sole responsibility of the customer(s) who posted the Comment/ content, and not Froco. We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Comment or content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers. Subject to the requirements of applicable law, we are not obligated to return any of Your Comment or content to you under any circumstances. While We reserve the right to remove Comments, We do not control actions or Comments posted by you and do not guarantee the accuracy, integrity or quality of Comments. You acknowledge and agree that Comments posted by customer(s) and any and all liability arising from such Comments is the sole responsibility of the customer(s) who posted the content, and not Froco. Third party content, including content posted by customer(s)/ Comments, does not reflect the view/ opinion of Froco. We assume no responsibility or liability for any of your content/ Comment or any third party content. Any reliance placed on the Comments from a third party/ other users shall be at your sole risk and expense. Froco receives multiple reviews or ratings for products/ services/ sellers by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on Froco is the personal opinion of the Customer/reviewer only. The advertisements published on the Froco Platform are independent of the reviews received by such advertisers. We are a neutral platform and we don’t arbitrate disputes between Third Party Sellers and the reviewers, however in case if someone writes a review that the Third Party Sellers does not consider to be true, the best option for the Third Party Sellers representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Third Party Sellers believes that any particular Customer’s review violates any of Froco’s policies, the Third Party Sellers may write to us at communitycare@Grocery.fashioncollectionz.com and bring such violation to our attention. Froco may remove the review in its sole discretion if review is in violation of the Terms, or otherwise harmful to the Services.
Customer Feedback
If you share or send any ideas, suggestions, changes or documents regarding Froco’s existing business (“Feedback”), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) Froco is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on an unrestricted basis (iii) Froco may have already received similar Feedback from some other customer(s) or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against Froco and its Customers any claims/assertions, whatsoever of any nature, with regard to such Feedback. Please provide only specific Feedback on Froco’s existing products; do not include any ideas that Froco’s policy will not permit it to accept or consider. Notwithstanding the abovementioned clause, Froco or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“Submissions”) in any form to Froco or any of its employees. The purpose of this policy is to avoid potential misunderstandings or disputes when Froco’s products or marketing strategies might seem similar to ideas submitted to Froco. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions. You agree that: (1) your Submissions and their contents will automatically become the property of Froco, without any compensation to you; (2) Froco may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for Froco to review the Submission; and (4) there is no obligation to keep any Submissions confidential.
Intellectual Property
Froco/ brand /Third Party Sellers/ partners (as the case may be) expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Froco Platform (“Intellectual Property”). Access to or use of the Froco Platform does not confer and should not be considered as conferring upon anyone any license, sub-license to any Intellectual Property. All rights, including copyright, in and to the Froco Platform are owned by or licensed to Froco. Any use of the Froco Platform or Intellectual Property or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of Froco. You may not modify, distribute or re-post anything on/ from the Froco Platform for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of Froco, its group companies/ affiliates, brand/ its partners or sellers/suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Froco Platform. Access to or use of the Froco Platform does not authorize anyone to use any name, logo or mark in any manner. References on the Froco Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply Froco’s endorsement, sponsorship or recommendation of the third party, the information, its product or services. Froco Platform may display third party content (including embedded content) or links to third party web pages, content, applications, products and services, including advertisements and promotions (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse, adopt, screen or investigate any Third Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by Froco of any site or any information contained therein, and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that we are not responsible or liable in any manner for any Third Party Content and undertake no responsibility to update or review such Third Party Content. Froco is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third party website and/ or avail any service pursuant to the same, you do so entirely at your own risk and expense. Report Intellectual Property Rights Infringement Froco respects the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at grievance.officer@Grocery.fashioncollectionz.com. We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to Froco may result in civil and/or criminal liability. You agree to indemnify Froco for all claims brought by a third party(ies) against Froco arising out of or in connection with the submission of your email.
Privacy Policy
Froco respects your privacy and values the trust you place in it. Froco’s ‘Privacy Policy’ https://Grocery.fashioncollectionz.com/privacy details the manner in which information relating to you is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by accessing the Froco Platform you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein. Our Privacy Policy shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.
Information Disclosure
To protect against the loss, misuse and alteration of the information under its control, Froco has in place appropriate physical, electronic and managerial procedures. Although Froco endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made fully secure. By using the Froco Platform, you agree that Froco will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties. Call Recording: All calls between you and us (including between you and the delivery partners/ service providers) (directly or indirectly through a third party) may be recorded by us or the third party engaged by us. All such calls may be recorded including for internal training and quality purposes by us and/or any third party appointed by us. You explicitly agree and permit Froco and the third party engaged by Froco, to record all the calls with you and to share it with our authorized personnel / delivery partners and relevant third parties for the purposes set out above. You also explicitly agree and permit Froco to share any data (including call recordings) related to you with its group companies/ affiliates and/or the relevant third parties/ governmental/ regulatory authorities, if required under any law.
Misrepresentation
Froco shall assume no responsibility for any communication not authorised by Froco with respect to any offers, promotions, housefull sale, etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third party administrators resulting in loss or injury to the user. Users are cautioned that Froco does not run any call centre, and does not make available for communication any landline/mobile number/email ID/social media channel/any other electronic means to its users, except as specifically set out in these Terms and to that end, you are cautioned against unauthorised persons/ fraudsters and imposters claiming to be calling/ answering on Froco’s behalf. In case any user wishes to communicate, the user may communicate at the following/email apart from the faster In app Chat option: Email: info@Grocery.fashioncollectionz.com; grievance.officer@Grocery.fashioncollectionz.com Attention: Mr. Dhananjay Shashidharan Please note: Froco does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means, neither will Froco ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information. Please do not reveal these details to fraudsters and imposters claiming to be calling on Froco’s behalf. Please report suspicious activities to info@Grocery.fashioncollectionz.com.
You Understand, Agree & Confirm
That you shall be solely responsible for providing the correct delivery details, including recipient name, address, contact details, etc. and making the payments against all orders placed through your account, whether for delivery to your own address or someone else’s address. Froco shall not have any liability/ obligation in this respect (including accepting any refund/ order cancellation requests). That if any service/ product delivery is delayed or is returned from its destination (including as a result of you providing incorrect name or address or other incorrect/misleading information or recipient’s unavailability or refusal to accept the order at the time of delivery), Froco shall not be liable for the same/ responsible to make re-delivery. Any costs incurred by Froco in this respect shall be borne by you. That while Froco makes best endeavors to ensure that products/services are delivered to you within the period reflected at the time of placing the order, Froco does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed without notice and there could be delays for reasons beyond the reasonable control of Froco such as availability of third party delivery service providers, demand, traffic and weather conditions, a force majeure event, the location provided by the customer(s), the customer(s) being unresponsive on call, user’s building norms, delivery partner(s)/ service providers facing any on-ground challenges (including any issues with their delivery vehicles, society providing entry to them without any hassles or delays) etc. That the order will ordinarily be delivered when a person is able to receive the order at the address provided by you. You shall be solely responsible for the products in case you direct the delivery partner to leave the same at your doorstep and/or handover the same to any other person. In such cases, you shall not claim any amount/refund from Froco in case of any loss/damage to/deficiency in any products/Service. You expressly disclaim Froco from all the liabilities which may arise by virtue of the order being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature of the products. That in case of cash on delivery orders placed through your account (whether for your own address or some other/ someone else’s address), it shall be your sole responsibility and obligation to make the cash amount payment/ ensure that such payment is made and further ensure that the same is accurate (i.e. neither less nor additional cash amount is paid to the delivery partners/ service providers). We shall not be liable for any discrepancy in this respect. That you will use the products/ services for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Froco Platform. That you will provide authentic and true information in all instances where any information is requested of you. Froco reserves the right to confirm and validate the information and other details provided by you at any point of time. That if at any time, the information provided by you is found to be false or inaccurate (wholly or partly), Froco shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its Services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you. That you are accessing the Froco Platform and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through the Froco Platform. That transactions through the Froco Platform may be subject to delivery charges, handling charges, convenience charges, platform charges, small cart charges, high demand surge charges, rain surge charge, print charges, gift charges, or such other fees/charges as may be levied from time to time (“Service Charges”)t. You shall be informed of such Service Charges prior to placing your order on the Froco Platform at the stage of check-out. By placing the order, you agree to pay such amount. Service Charges may vary from order to order, which may be determined on multiple factors such as order/ cart value, distance, time of the day, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time. Further, Froco may from time to time offer to the customers credits, discounts, promo codes, vouchers or any other form of cashback that it may decide at its discretion. Froco reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit. Prices displayed on the platform for product combinations (“combos”) are inclusive of all applicable taxes in line with prevailing GST laws and rates. Each item within a combo is treated as an independent supply unless explicitly stated otherwise. Please refer to your tax invoice for a detailed item-wise breakdown, including individual item values, applicable discounts (if any), and taxes. For every transaction on Froco Platform, you may receive one or more separate invoices for the sale of products / supply of services / applicable service charges as may be allocated by Froco based on the value of products in your cart provided the aggregate of all such service charges reflected under multiple invoices shall not exceed the Service Charge as displayed on the Froco Platform at the time of Order placement. In case your cart contains product(s), required to be picked up from more than one store, the same will not have any bearing on the Service Charges displayed on the cart and shall be allocated to deliveries fulfilled from the nearest store. That before placing an order, you acknowledge to have checked and reviewed the product/ service description carefully and in sufficient detail, and be bound by the conditions of sale/ supply without exception. That by using the Froco Platform or any Services, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Froco Platform and any Service at your sole risk and that to the fullest extent permitted under applicable law, the Froco Parties shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you. Froco is constantly evolving in order to provide the best possible experience and information to its customers. You acknowledge and agree that the form and nature of the Services which Froco provides, may require affecting certain changes in it, therefore, Froco reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the Froco Platform without any prior notice. We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services. In our effort to continuously improve the Froco Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some customers may experience features differently than others at any given time. This is for making the Froco Platform better, more convenient and easy to use, improving customer experience, enhancing the safety and security of our services and offerings and developing new services and features. That for any content and/or Comment you upload, you will accurately and truthfully declare whether it is Synthetically Generated Information when prompted. In case you provide any false or misleading declaration, it will be deemed to be a material breach of these Terms. That Froco reserves the right to deploy technical measures to verify the accuracy of your declarations, and / or apply a permanent label or audio disclosure to any content and/or Comment verified as Synthetically Generated Information; immediately remove content and/or Comment or disable access and suspend or terminate your account without prior notice for any violation; disclose your identity and user details to the complainant in cases where the complainant is a victim (or acting on behalf of a victim) of unlawful Synthetically Generated Information created or shared by you, as required by applicable law.
Taxes on your Order
In respect of the order placed by you on the Froco Platform, documents like order summary, tax invoices, etc. as mandated per the applicable law and common business practices shall be issued. Your order may have the following components and corresponding documents: Sale of goods – Tax invoice cum bill of supply issued by/ on behalf of the relevant seller. Supply of services – Tax invoice issued by / on behalf of the relevant service provider. In the event that the same person/entity supplies the goods and the services (“Bundled Transaction”), (i) GST will be applied on the Bundled Transaction as a composite supply of goods and services and the (ii) tax invoice cum bill of supply will be issued by/on behalf of such person/entity. MRP displayed on the platform is as printed on the product package. Actual MRP and amount payable may be a function of offers/ discounts and/ or the revised GST rates made effective by Govt. from 22 Sep 2025 onwards The above documents can be seen on the order summary page once the goods have been delivered to you. You acknowledge and agree that entitlement to any GST benefits with respect to eligible products/services purchased through Froco Platform shall be subject to the GST terms and conditions (in addition to these Terms) and submission of valid GST number by you, as displayed and required at the time of order placement on the Froco Platform. Not all products/ services are eligible for a GST invoice. Such GST terms and conditions shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.
Froco Cashback
Cashback shall mean the grant of credit for the amount of eligible cashback, which shall be added to and reflected on the user’s account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time. Cashback will be either transactional or promotional. A user will be entitled to Cashback only as specified by Froco. No Cashback shall be available for orders which are cancelled. Any Cashback offered may be recovered by Froco, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Froco Platform as an item specific cashback. Froco reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend / amend/cancel the Cashback offers, and the terms applicable thereto. Any kind of transactional and/or promotional Cashback will reflect in a user’s Froco account within approximately 24-48 hours; however, for some coupons it can take 7 working days from the delivery of the order for the cashback to reflect. The validity period thereof shall be 90 days and 60 days for transactional and promotional Cashback respectively from the date of credit, unless a different time period is specified by Froco. Froco does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashback. Cashback and discount codes may not be applicable on certain products/ services, as may be determined by Froco, from time to time.
EMI on Credit and Debit Cards
The following terms and conditions (“EMI Terms”) will apply to all transactions made using equated monthly instalments (“EMI”) facility on the Froco Platform and shall be in addition to and not in substitution of or derogation to the other terms and conditions governing the use/access of the Froco Platform. By opting for the EMI facility, customers (“You”) agree to be bound by these EMI Terms. You may opt for EMI payment method on purchases of values acceptable to the issuing bank made on the Froco Platform, subject to availability of EMI facility from your issuing bank. You agree and acknowledge that the EMI facility is not available on purchases made using UPI, net banking, prepaid payment instruments, buy now pay later options or cash on delivery methods. You can combine multiple products from sellers or brands on the Froco Platform, into a single purchase and convert such purchase into an EMI. You agree and acknowledge that the EMI facility is being offered by the respective issuing banks to you and Froco has no role to play in the approval, extension, pricing (including any applicable taxes), modification, pre-closure, closure, repayment or any matter incidental thereto pertaining to offering of the EMI facility, which is decided at the sole discretion of the respective issuing bank. You agree and acknowledge to be governed by the respective terms and conditions of the issuing bank offering the EMI facility and you agree to contact such bank in case of any complaint, dispute or enquiry about the EMI facility or any EMI transaction. On a best effort basis, Froco displays representative EMI related information for your purchase on the Froco Platform as per the information shared with Froco by the respective issuing banks on an “as is” basis. You agree and acknowledge that the issuing banks are the authoritative source of this information and you agree that you shall directly contact the respective issuing bank for any clarifications/questions on the EMI facility. You agree that Froco shall not be held accountable for any dispute arising out of or in connection with the EMI facility being offered by the respective issuing banks including but not limited to the authenticity and/or accuracy of the EMI facility’s information supplied by such banks to Froco for displaying on the Froco Platform. In the event that you cancel an order before the issuing bank converts such purchase into an EMI, you will be entitled to a full refund. However, in the event that you cancel the order after the EMI has been created and processed by the issuing bank, the applicable fee of the respective issuing bank as well as the relevant applicable taxes shall not be refunded back to you. You understand and confirm that you shall be liable to pay the total value of the order at the time of payment in accordance with the terms applicable to the payment method, i.e., debit card or credit card. Such amount shall be converted to EMI by your issuing bank in accordance with respective internal policies. Froco does not charge you any processing or convenience fee for the purpose of facilitating the EMI facility. You agree and acknowledge that Froco reserves the right to stop facilitating the EMI facility on the Froco Platform without any prior notice and/or amend these EMI Terms at its discretion. Any issuing bank related particular terms and conditions shall be informed to you at the time of availing the EMI facility by way of a push notification, hyperlink, SMS, email or any other written format, either by Froco or the respective issuing bank. You acknowledge and agree that Froco shall merely facilitate the EMI options offered by banks and shall not be responsible in any manner whatsoever for any aspects of the EMI including restructuring, refund/return, foreclosure, etc.
No cost EMI on Credit Cards (“No Cost EMI Offer”)
You understand that by availing this No Cost EMI Offer, you will get an upfront discount equal to the EMI interest cost charged by the respective issuing bank, making it effectively no interest cost EMI. You agree and acknowledge that all applicable taxes on interest and any other charges on the No Cost EMI Offer will be levied by the respective issuing bank. You agree and acknowledge that the discount under this No Cost EMI Offer will be applicable only on opting for ‘No Cost EMI on Credit Card’ option. You agree and acknowledge that the No Cost EMI Offer shall not be deemed as a waiver of the EMI interest by the issuing banks. You agree and understand that this No Cost EMI Offer may not be available on all products listed on the Froco Platform. You understand that the No Cost EMI Offer shall be applicable as per the directions and the discretion of the issuing bank. You agree and acknowledge that Froco will have no obligation or liability in the event the respective bank refuses or fails to process the No Cost EMI Offer for any reason whatsoever. You understand and acknowledge that in the event you fail to make timely payments of the EMI to the issuing bank, there may be additional interests/penalty which may be levied by the respective bank which may be higher than the discount offered under this No Cost EMI Offer. You further acknowledge that Froco shall not be responsible or liable for any non-payment or delayed payment of the EMI by you. You agree and acknowledge that in case of any kind of return/refund in the EMI facility, interest already billed in a particular transaction will not be refundable to you under any circumstances whatsoever. You agree and acknowledge that the respective bank may charge processing/cancellation charges as per the bank’s policy. You agree to bear and pay all such charges. You agree and acknowledge that Froco reserves the right to modify or cancel this No Cost EMI Offer at any time, including for reasons attributable to changes/modifications made by Third-Party Sellers or brands extending such No Cost EMI Offer.
Promotional Terms
These additional terms apply to promotional campaigns live on the Froco Platform from time to time (“Promo Offer”). Users who place orders on Froco and satisfy eligibility criteria set forth by Froco or its collaboration partners for the specific promotional campaign shall be termed as “Eligible Customer(s)”. Promo Offers shall run for the duration decided by Froco, at its sole discretion and may be prematurely revoked without prior notice. If the Promo Offer is based on a minimum order value/specific to a product category, the Promo Offer will stand cancelled if the products are returned by the Eligible Customer or for which refund is given by Froco or if the order for such products are cancelled by the Eligible Customer. On or after being provided the benefit/prize of the relevant Promo Offer and availing/redeeming the same, the Eligible Customer acknowledges and agrees that the order placed on the Froco Platform cannot be returned and/or refunded. Froco Parties shall not, in any way, be liable for the services provided by third parties upon availing/redeeming the offer/voucher/prize. Eligible Customers hereby provide their consent to Froco to share the Eligible Customer’s contact details (“Information”) with Froco’s authorised third parties for making the Promo Offer available to such Eligible Customer. Such Information will be governed by the third party’s privacy policy/ies and you are encouraged to acquaint yourself with and agree to their policies before participating in the Promo Offer. Eligible Customers may only avail the Promo Offer if account settings on the Froco Platform have been set to India and the billing address is in India. Froco reserves the absolute right to or alter any of these terms at any time without prior notice. Promo Offer can neither be sold, transferred, encashed or exchanged for any other products nor clubbed with any other Promo Offer. Froco accepts no liability, whether jointly or severally, for any errors or omissions of any third party in relation to the Promo Offer. The voucher/prize/benefit details will be sent to the Eligible Customer via e-mail/message/WhatsApp/in-app. Froco, in its sole discretion reserves the right to exclude any Eligible Customer from the Promo Offer and/or to cancel all or part of the Promo Offer, without any liability on its part, if it believes that the Eligible Customer has (a) breached any of these terms, additional promotional activity terms and conditions, Froco Platform terms and conditions and/or Privacy Policy; (b) acted or has the intention of acting in a dishonest or fraudulent manner, or in bad faith; (c) tampered with the entry process or the operation of the Promo Offer; (d) acted in a disruptive manner. By participating in the Promo Offer, Eligible Customers will be deemed to have accepted these terms along with specific promotional activity terms and conditions made available to the Eligible Customer and expressly agree that: (a) Froco Parties will not be liable or responsible for any loss or damage whatsoever that the Eligible Customer may suffer, directly or indirectly, in connection with this Promo Offer, including for any theft, loss or misuse of the Promo Offer or the Information; and (b) Froco will not mediate any disputes or differences between the Eligible Customer and the third parties in relation to this Promo Offer.
Payment’s Facility and Related Information
All the payments towards the orders and/or any services shall be compulsory in Indian Rupees only. The information with respect to the accepted payment methods on the Froco Platform shall be displayed at the time of making payment for an order which may include but not limited to credit card or debit card; net banking; UPI; cash on delivery or any other RBI approved payment mode as may be reflected on the Froco Platform from time to time. Cash on delivery may not be permitted for certain orders. To facilitate the payments, you acknowledge and agree that Froco may use certain third party vendors and service providers, including payment gateways, to process payments and manage payment card information. If you are directed to any third party payment processor, you will be subject to terms and conditions governing use of that third party’s service and we shall have no liability towards the same. With respect to the payment details provided by you to avail the payment facility, you represent, warrant and covenant that you are legally entitled and/or authorized to provide such payment details and make payments using such payment details. You shall be solely liable for the payments done through payment details and you confirm that use of such payment details by you does not violate any applicable law. The payment facility provided by Froco is neither a banking nor a financial service but is merely a facilitator providing an electronic, automated online electronic payment system, and receiving payment on orders placed at Froco Platform using the existing authorized banking infrastructure and card payment gateway networks, as may be applicable. You agree and confirm that in respect to certain payment methods, the respective issuer may charge you an additional fee i.e. transaction fees or other fees, for the purpose of processing your payment transaction.
Order History
If you delete an order from your order history through your account on the Froco Platform, Your order details will no longer be visible to/ accessible by you through your account. To clarify, for orders placed for someone else, your action shall not impact visibility of the order details as accessible through that person’s account, where the order details were available. You understand that your action shall be irreversible and no support will be offered on such deleted order(s) (whether to you or for orders placed for someone else, that other person) including complaints, retrieval/ information/ invoice request, cancellation, return, replacement, or exchange. Order once deleted will however remain present in Froco’s records in accordance with the Privacy Policy and be subject to our records retention policies and applicable law, including any statutory retention requirements. Please note that there may be cases beyond the control of Froco where the deleted order/ order details may be traced/ be visible, for reasons such as: any interruptions, service or technology failure or problems in use of the internet and electronic communications or other systems outside the control of Froco. order details still being available on your/ for orders placed for someone else, that person’s email, messages or other modes of communication where the order details were available. any stakeholder (including third party or delivery partner) reaching out to you through the information you choose to share with them directly. payment pertaining to such an order being available in bank statements.
International Users
“International Users” shall mean such users who have registered on the Froco Platform using a permitted mobile number registered outside of India, and wish to avail the Services. The following terms shall be in addition to and not in substitution of or derogation to the other terms and conditions governing the use/access of Froco Platform. Provided that, in case of any inconsistency between these terms and any of the other terms, these terms shall prevail with respect to International Users, to the extent of such inconsistency. To place an order, you will be required to provide the recipient’s contact details, such as name, phone number registered in India, address or any other information that may be reasonably required to enable us to deliver the order. Deliveries are available to only select geographies in India. Certain features of the Froco Platform may not be available to International Users. Services may be available to International Users only for certain products/ services listed on the Froco Platform. To clarify, not all products/ services may be available for sale and purchase to/ by International Users. Usage of the Services shall be subject to these Terms and the Privacy Policy of Froco. The following payment methods shall be made available to you on the Froco Platform and be displayed at the time of making payment for an order – international cards and such other methods as may be updated by Froco on the Froco Platform, from time to time. Cash on delivery may not be permitted. For certain payment methods and also for refund processing, additional charges may apply, including foreign currency conversion charges, which shall be borne by you.
Grievance Redressal Mechanism
For any order related issue, you may first reach out to us via chat support on the Froco Platform for real time basis resolution. In accordance with applicable law, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer and Nodal Officer who can be contacted for any complaints or concerns pertaining to the Froco Platform, including those pertaining to breach of the Terms or any other policies are published as under: Details of the Grievance Officer Dhananjay Shashidharan Froco Grocery is a Part of Fashion Collectionz Mumbai Vasai-401202, Maharashtra, India. Email address: grievance.officer@Grocery.fashioncollectionz.com Time: Monday – Friday (09:00 hours to 18:00 hours) Details of the Nodal Officer Sudeep Goala Froco Grocery is a Part of Fashion Collectionz Mumbai Vasai-401202, Maharashtra, India. Email address: nodal@Grocery.fashioncollectionz.com For further information regarding food safety and complaints, visit or access the Food Safety Connect app on Google play store for Android and app store for iOS.
Indemnity
Notwithstanding anything to the contrary, You agree to indemnify, defend, and hold harmless the Froco Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by them arising as a result of, or in connection with: (a) Your Comment and/ or content, (b) your unauthorized use of the Froco Platform/ Services, or products or services included or advertised in the Services; (c) your access to and use of the Services; (d) your violation of any rights of another party; or (e) your breach of these Terms (including Privacy Policy and any infringement by you of the Intellectual Property or intellectual property rights of any third party) and/ or applicable law. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. This clause shall survive the expiry or termination of these Terms.
Limitation of Liability
Notwithstanding anything to the contrary: Froco Parties shall not be liable for any claims, damages or losses to the customer or any other person other than as established by a non-appealable order of a court of competent jurisdiction. Subject to the above, the maximum aggregate liability of the Froco Parties, if any, as so established and ordered, shall in no event extend beyond refund of the money charged from the relevant user for purchases made pursuant to the relevant order with respect to which such liability has arisen and been established. Froco shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential, exemplary, punitive or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities. You must commence any legal action against Us within one (1) year after the alleged harm initially occurs. Failure to commence the action within that period shall forever bar any claims or causes of action regarding the same facts or occurrence, notwithstanding any statute of limitations or other law to the contrary. within this period, any failure by Us to enforce or exercise any provision of these Terms or any related right shall not constitute a waiver of that right or provision.
Termination
Froco, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, terminate your use of the Froco Platform/ Services and/ or refuse to permit/ restrict your usage/access to the Froco Platform/ Services, without notice, with or without cause including if Froco has reason to believe (including through evaluating usage patterns), whether by notice or otherwise that: (a) you do not conform to the eligibility criteria, or the eligibility criteria is not met/is violated by a user, or (b) you may commit/ be in breach of these Terms (including Privacy Policy). We may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services. You may delete your account at any time by using the option as available on the Froco Platform/ App and ceasing further use of the Froco Platform/ Services. Your personal data will be processed in accordance with Froco’s Privacy Policy as updated from time to time. Froco’s rights to any Comments, indemnification rights and provisions relating to Governing Law and Jurisdiction, shall survive any termination of these Terms. Any such termination of these Terms shall not affect/ waive your obligation to pay for product(s) /services already ordered/availed from the Froco Platform or affect any liability that may have arisen or may arise relating to events preceding the date of termination.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder. Courts at New Delhi shall have exclusive jurisdiction over any proceedings arising in respect of these Terms (including Privacy Policy).
Miscellaneous
Interpretation: The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.
Entire Agreement and Waiver: The Terms, together with the Privacy Policy, shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.
Severability: If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.
Partnership or Agency: None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Us and you shall have no authority to bind Us in any form or manner, whatsoever.
ADDITIONAL TERMS: The following terms shall apply in addition to and not in substitution of or derogation to the other terms and conditions governing the use/access of Froco Platform.
Specific Additional Terms with respect to purchase of Cigarettes and Other Tobacco Products, hookah, rolling papers, and nicotine products
The user agrees and undertakes that: He/she is at least eighteen (18) years of age or above; and He/she lives outside the radius of hundred (100) yards from an educational institution. User will not use the Froco Platform to purchase “cigarettes” and other “tobacco products” as defined under the Cigarettes and Other Tobacco Products (Prohibition of Advertisement and Regulation of Trade and Commerce, Production, Supply and Distribution) Act, 2003 if he/she is below the age of 18 years and/ or lives within the radius of hundred (100) yards from an educational institution or for a person who is below the age of 18 years and/ or lives within the radius of hundred (100) yards from an educational institution. In addition to the above, in case it is found that user has made a false declaration and/or misrepresented its age to be eligible for placing an Order under this category, Froco also reserves a right to take an appropriate action against such user.
Printing Services
For availing the printing services, customers have to upload a soft copy of the document, file, data, text, image, etc. in printable format (“Print Document(s)” on the Froco Platform or in case of Print Documents available for printing on the Froco Platform, trigger the printing request. Upon receiving your request, the Print Document(s) will be printed and delivered to you. You agree not to upload any Print Documents that fall within the parameters of Prohibited Content. While we endeavour to protect the confidentiality of Print Document(s) uploaded, You shall upload the Print Document(s) at your own risk. You are accordingly advised not to upload Print Document(s) which you may consider confidential. We do not store any Print Document(s). Print Document(s) shared by the users are only temporarily maintained by us for the purpose of providing the printing services. You may be charged a printing fee or charges which will be reflected at the time of availing the printing services. The applicable fee will be notified to you prior to placing an order for the printing services. By placing the order you agree to pay the fee and charges as reflected prior to placing the order. You may have to make payment in advance for availing printing services. We reserve the right to change such fees/charges at any time. We reserve the right to share the Print Document(s) uploaded by the customer for availing printing services with our affiliated/ franchisee stores for printing and delivery purposes. If the customer finds any defects in the printouts which customer have received, then the customer shall immediately send the pictures of the defective printout with the order number to the customer care. Any complaints received after 24 hours of the delivery of the printouts will not be entertained, however, we will endeavour to address such complaints. The customer agrees that the customer will only use the printing services for lawful purposes only and comply with all applicable laws and regulations. The customer agrees that the act of uploading the Print Document(s) indicates the customer’s consent to the collection, storage, retention and usage of such information for the purpose for which it has been uploaded in accordance with these Terms and the Privacy Policy. The customer agrees that the printing services offered on the Froco Platform are being availed by the customer at their own risk. It is implied that they are using their best and prudent judgement before entering into any transaction through the Froco Platform.
Third Party Ancillary Services
In the interest of improving customer/ user experience or other reasons as deemed fit, Froco/ Third Party Sellers may collaborate with third parties (including brands, product manufacturers platform sellers, vendors, service providers), whereby you may have the option to avail certain services from such third parties/ their personnel/ representatives/ service providers and/ or the relevant services may form part of the product/ services package itself. For instance, installation services, services offered/ provided to you pursuant to brand advertising/ marketing campaigns such as demo services, etc. You understand that the services are solely provided by such third parties, as per their terms and conditions and privacy policy. Additional charges may apply with respect to such services. Froco’s Terms shall apply in addition to such third party’s terms and conditions and privacy policy. Therefore, you must review their terms of service, as may be available on their website/ platform, before deciding to avail their services/ purchasing the relevant products. Froco has no control over the quality, fulfilment and completion of these services including customer care support, grievance, etc as these are fulfilled by third parties. Froco does not provide any guarantee or warranty and makes no representations whatsoever regarding these services, including reliability, quality, merchantability, fitness for any particular purpose or suitability thereof. Froco makes no covenants, on behalf of any third party. If you face any challenges in this respect, you are required to connect with the relevant brand/ manufacturer directly, in accordance with the relevant guarantee/ warranty policies. By opting in for such services/ placing the order for the product that includes such services in the package (as the case may be), You explicitly give your consent to share your personal information as available with Froco along with order details with the third party service provider to provide the services. Your personal information will thereafter be subject to the privacy policy of such third party service provider as well in addition to Froco’s Privacy Policy, as amended from time to time. The services may be affected due to on-ground/ operational challenges and/ or for reasons beyond reasonable control such as unavailability of third party service providers, excess demand, traffic jams, poor weather conditions, user’s building norms/ hassles with society providing entry to them, lift accessibility, insufficient/ inaccurate information & facts provided by user, force majeure event, inaccurate location provided, customer(s) being unresponsive on call, additional details provided and/or change requested after order placement, or any other unforeseen event/circumstances. You agree and acknowledge that soliciting or receiving the third party service provider’s services is solely at your own risk and Froco in no case shall be liable for any act or omission of such third party service provider (including its employees, personnel, agents, contractors, professionals, representatives). You expressly agree that: (a) Froco Parties will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with this including any theft, and (b) Froco will not mediate any disputes or differences between you and the third parties in relation to this.
Gifting Services
You may place an order for products to be delivered to someone else as a gift. You agree that the gifting services are available only for certain products as listed on the Froco Platform (“Eligible Gift Product(s))”. You agree and acknowledge that you shall use the gifting services available on the Froco Platform to gift and/or get the Eligible Gift Product(s) delivered to only such persons who are known to you and will not order/gift any Eligible Gift Product(s) and/or get the same delivered to any person which may put the recipient in uneasy, inconvenient or embarrassing situations. To place a gift order, you will be required to provide the gift recipient’s contact details, such as name, phone number, address or any other information that may be reasonably required to enable us deliver the gift order (“Contact Information”). These provisions shall apply mutatis mutandis to orders placed through your account to be delivered to someone else, otherwise than as a gift, whether placed on a cash on delivery basis or otherwise. By availing the gifting service, you warrant and represent that you have obtained the gift recipient’s consent to provide us with the Contact Information. You hereby further warrant and represent to indemnify and hold the Froco Parties, harmless against any claims or disputes initiated by the gift recipient whose Contact Information was provided by you for the purpose of placing the gift order. You shall not use the gifting services to harass, intimidate or otherwise harm the recipient in any manner. By placing a gift order, you hereby irrevocably undertake to be responsible for any refusal made by the gift recipient or for any prejudice suffered by the latter or Froco. In case the gift recipient is, non-contactable, the delivery partner/ service provider or we may contact you for further assistance. These provisions shall apply mutatis mutandis to orders placed through your account to be delivered to someone else, otherwise than as a gift, whether placed on a cash on delivery basis or otherwise. You may be charged gifting fees or charges which will be reflected at the time of availing the gifting services. The applicable fees/charges will be notified to you prior to placing an order for the gifting services. By placing the order, you agree to pay the fee and charges as reflected prior to placing the order. You may have to make payment in advance for availing gifting services and cash on delivery may not be permitted. You may send a message with the gift order which we will endeavour to deliver, however sometimes, the message can’t be sent. Please refer to the terms on Prohibited Content in relation to the quality of such messages.
Froco Gift Cards
Froco co-branded gift cards (“Co-branded Gift Card”) are issued by Razorpay Technologies Private Limited (“Razorpay”), a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India (“RBI”) under the Master Directions on Prepaid Payment Instruments issued by RBI (“PPI Master Directions”) in collaboration with Froco as the co-branding partner. For the sake of clarity, ‘Froco Money’ on the Froco Platform is powered by and includes the Co-branded Gift Cards purchased.
1. The Co-branded Gift Card is redeemable only on the Froco Platform. The Co-branded Gift Card can be purchased on the Froco Platform using the following payment modes only: credit card, debit card, UPI and internet banking.
2. The Co-branded Gift Card issued by Razorpay shall be governed by the applicable terms as specified here.
3. The purchaser of the Co-branded Gift Card may add the Co-branded Gift Card to the Froco Platform’s money balance via “Claim” option.
4. The Co-branded Gift Card shall be valid for a period of one (1) year from the date of purchase and cannot be used to purchase other gift cards.
5. Multiple Co-branded Gift Cards can be clubbed in a single order of purchase.
6. The Co-branded Gift Card cannot be redeemed for cash or credit and cannot be reloaded.
7. In cases where the order is canceled, the Co-branded Gift Card amount shall be refunded to the customer(s) in the form of balance under the “Froco Money” section on the Froco Platform.
8. All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the offer shall be borne solely by the purchaser of the Co-branded Gift Card.
9. The purchaser of the Co-branded Gift Card is solely responsible for the safety and security of the Co-branded Gift Card. Froco Platform and Razorpay are not responsible for any acts of omission or commission if the Co-branded Gift Card is lost, stolen, or used without permission. Once the Co-branded Gift Card is claimed, no refund can be issued against such Co-branded Gift Card.
10. Razorpay reserves the right to cancel the Co-branded Gift Card if the same has been found to be purchased with fraudulent means and / or the beneficiary / know-your-customer (“KYC”) details are found to be incorrect or insufficient as per RBI guidelines. In such cases, the funds shall be credited back to the same source account from where these were received.
11. The purchaser of the Co-branded Gift Card agrees and understands that the Co-branded Gift Cards are a pre-paid payment instrument subject to regulation by RBI under the PPI Master Directions. Under the RBI guidelines, the Froco Platform and / or Razorpay may be required to share KYC details of the purchaser of the Co-branded Gift Card and /or any other information in relation to purchase of the Co-branded Gift Card and / or transaction undertaken using the Co-branded Gift Card with RBI or such statutory authorities. Froco Platform and / or Razorpay may contact the purchaser of the Co-branded Gift Card for any such information.12. Froco Platform shall honour and consider requests for blocking of the Co-branded Gift Cards upon receipt of (i) such request from the registered users of the Froco Platform; (ii) any court or judicial order passed by the relevant authorities; and/or (iii) any notices issued by the cyber cells.
13. For any customer(s) grievance, please refer to Razorpay’s policy.
14. The purchaser of the Co-branded Gift Card may request for the revalidation of the expired Co-branded Gift Card within one (1) year from the expiry of the Co-branded Gift Card. Upon receipt of such a request the Co-branded Gift Card may be revalidated after due verification by the Froco Platform and Razorpay as per PPI Master Directions.
15. These terms are governed by the laws in India, all disputes arising out of or in connection to this scheme are subject to exclusive jurisdiction of the courts in Bangalore only.
16. In the event of any conflict between the terms regarding Co-branded Gift Card covered under these terms and any other terms made available to the purchaser of the Co-branded Gift Card via the Froco Platform, these terms shall prevail.
#1 instant delivery service in India Shop on the go and get anything delivered at your doorstep. Buy everything from groceries to fresh fruits & vegetables, cakes and bakery items, to meats & seafood, cosmetics, mobiles & accessories, electronics, baby care products and much more. We get it delivered at your doorstep in the fastest and the safest way possible. single website for all your daily needs Order thousands of products at just a tap – milk, eggs, bread, cooking oil, ghee, atta, rice, fresh fruits & vegetables, spices, chocolates, chips, biscuits, noodles, cold drinks, shampoos, soaps, body wash, pet food, diapers, electronics, other organic and gourmet products from your neighbourhood stores and a lot more. order online on Froco to enjoy instant delivery magic Currently we serve at Vasai Maharashtra and Coming Soon Cities: Agra, Ahmedabad, Ajmer, Akola, Aligarh, Alwar, Amravati, Amritsar, Anand, Ankleshwar, Asansol, Aurangabad (now Chhatrapati Sambhajinagar), Ayodhya, Bahadurgarh, Ballari, Bardhaman, Bareilly, Bathinda, Begusarai, Belagavi, Bengaluru (formerly Bangalore), Bhopal, Bhagalpur, Bharuch, Bhavnagar, Bhimavaram, Bhiwadi, Bhubaneswar, Bhuj, Bidar, Bikaner, Bokaro, Chandigarh, Chandrapur, Chennai, Chhatrapati Sambhajinagar (formerly Aurangabad), Coimbatore, Cuttack, Darbhanga, Davanagere, Dehradun, Dewas, Deoria, Delhi, Dhanbad, Dharamshala, Dharwad, Durg, Durgapur, Erode, Faridabad, Firozabad, Firozpur, Gandhidham, Gaya, Ghaziabad, Goa, Gonda, Gorakhpur, Greater Noida, Guntur, Guwahati, Gwalior, Haldwani, Hamirpur, Haridwar, Hassan, Hisar, Hoshiarpur, Hosur, Hubballi, Hyderabad, Indore, Jabalpur, Jaipur, Jalandhar, Jammu, Jamshedpur, Jaunpur, Jind, Jodhpur, Kaithal, Kakinada, Kalaburagi (formerly Gulbarga), Kanpur, Kapurthala, Karnal, Kharagpur, Kharar, Khanna, Kochi, Kolhapur, Kolkata (formerly Calcutta), Kota, Kotdwar, Kottayam, Kozhikode, Kurnool, Kurukshetra, Lakhimpur, Latur, Lucknow, Ludhiana, Madurai, Mangaluru, Manali, Manipal, Mathura, Meerut, Mehsana, Mohali, Moga, Modinagar, Moradabad, Mumbai (formerly Bombay), Muzaffarnagar, Muzaffarpur, Mysuru, Nadiad, Nagpur, Narmadapuram, Nashik, Navsari, Nellore, Noida, Panipat, Panchkula, Patiala, Patna, Pathankot, Phagwara, Prayagraj, Puducherry, Pune, Puri, Purnia, Raebareli, Raipur, Rajahmundry, Rajkot, Rajpura, Rampur, Ranchi, Rewari, Rishikesh, Rohtak, Roorkee, Rudrapur, Saharanpur, Salem, Sangrur, Satna, Satara, Shillong, Shivamogga, Sikar, Siliguri, Sirsa, Sitapur, Solan, Solapur, Sonipat, Sri Ganganagar, Surat, Thiruvananthapuram (formerly Trivandrum), Tiruchirappalli, Tirupati, Tumakuru, Udaipur, Udupi, Una, Unnao, Ujjain, Vadodara, Vapi, Varanasi, Vellore, Vijayapura (formerly Bijapur), Vijayawada, Visakhapatnam, Vizianagaram, Vrindavan, Warangal, Yamunanagar. Froco Grocery is a Part of Fashion Collectionz Vasai-Virar Mumbai, Maharashtra 401202 info@Grocery.fashioncollectionz.com